Frequently Asked Questions

Frequently Asked Questions

Below are commons questions and answers we get about Senior Provider Network. If you have a question that is not apparent here, please do not hesitate to contact us.

Is this service available to the general public?

Yes! We recently created a service that any one can access. It’s called the Family Caregiver Plan and offers legal services, counseling, and many more. Check it out here.

When can my company sign up for your services?

Anytime.  Our system is a standalone platform that can easily be accessed through web based services and is available year round on an annual subscription model.  We will then work with your HR Department to get the word out to the employees.

How do I use this website?

After you log in to our platform there is a “Let’s Get Started” button.  Clicking this button will take you to a series of “Life Situations” You would choose a Life Situation that best describes your situation that you are faced with.  Some situations you might be facing will require more than one choice.  You will be asked a few questions about your situation and based off of your answers you will be provided information about options that are available to you.  You will then be asked if you would like to be connected to a professional in the area of where the services are needed.  There is no obligation until you contract for services with the professional or agency.

Is this service completely free for my employees?

The company is paying for your employees to have access to these services.  Your employees will only incur a cost when they contract for services with the professional that they are connected to.  It’s ALWAYS good practice to ask before.

How do my employees connect to a service provider?

Once they educate themselves more about the services they may need through our “Virtual Gerontologist“, they will be asked if they would like to connect to a professional to assist them with their situation.  After filling out information (Name, email, phone #, and the zip code of where the services are needed) they will be sent an email with the professional’s contact info that will be contacting them.  They can wait for them to contact them or they can reach out to them right away.

Can I access the database of service providers on this website?

No.  The database is not accessible.

How do you vet the professionals within your network?

They have a checklist that they follow.  Our founders come from the industry.  They understand the pitfalls you could get into.  They check to make sure the company has proper insurance and licensing (where needed) is in place.  They only use companies that do background checks on employees and provide proper training, just to name a few.

What can I do if I can’t find what I looking for?

You can always use the “contact us” button and send us your question.

Do you have resources in Hawaii, Alaska and small towns outside Urban America?

Yes.  But keep in mind that there might be limited resources available in some industries.

Can I call and speak to someone directly?

No.  We do not have a call center.  You can always ask your questions through our “contact us” form.

Do you make money from referrals that are made?

Senior Providers Network also earns revenue through provider commissions only in industries where it is appropriate. All of our partners are professionals we have vetted based on industry best practices. We only accept professional providers we would recommend for our own family members. Also, we are not beholden to any one company. We have created partnerships with many companies throughout different industries. In the event a user is not satisfied with a referral, we will provide you with another one until you are satisfied.

Why should I trust you over search engines like “Google?”

Search engines will point you in the direction to finding a provider.  It will be up to you to determine then if this provider has the right credentials to help you.  We do that for you.

Are there reviews of the professionals in your network on your website?

Currently there isn’t, but we do internally monitor how are partners perform and address those issues with them so they can provide better customer satisfaction.