It’s a standard industry practice for employees to contact a call center to access EAP benefits. Before receiving any resources, connections to medical professionals, or senior care solutions, employees often need to speak to someone on the phone.
Integrating an employee assistance program (EAP) into your company can be a complex undertaking. The questions you may have to answer can seem endless: Do you have multiple locations? Do you have different organizational cultures at each site? Do you prefer online or on-site orientation sessions?
The employee benefits market is fragmented and confusing enough on its own. Add in a healthy dose of legislative uncertainty and it can be difficult to choose benefits that work well for your employees, yet fit within budgetary restrictions.
Whether your company is choosing an EAP or any other employee benefit policy, there are several questions to consider. What’s a fair price to invest? Are the going rates cost-effective? Is there room for improvement or a way to save your company more while still receiving high-quality services?